Terms & Conditions

Our Agreement

By ordering goods and/or services from us you (the customer) are entering into a contract with us. The terms below are important and set out what our obligation is to you and what you are agreeing to.



  • When we refer to ourselves as “we”, “us”, “our”, and similar terms we mean Computerwise Information Technology Limited
  • “customer(s)” and “client” means you the recipient of the services named in the contract.
  • “agreement” and “contract” means these terms and conditions and the agreement into which these terms and conditions are incorporated.
  • “service(s)” means the agreed service(s) to be provided to you the customer/client by us referred to in the contract/agreement.
  • Computerwise IT is a trading name of for Computerwise Information Technology LTD.


About our website

  • All prices on this website are in UK Pounds Sterling and include any applicable taxes.
  • All prices and information on this website are subject to change without notice, however any price change will not affect quotes already given.
  • We will do our best to keep our website up to date with prices and information but please be aware that there will be times throughout the year when prices and details can change and there may be a delay in the website being updated.


Your Status

  • By placing an order through our site, you warrant that;

*  you are legally capable of entering into binding contracts; and

*  you are at least 18 years old.


Payment(s) and charges

  • All fees are required in full once the agreed work has been completed, we accept cash payments and most major credit/debit cards through secure online merchant banking. Sorry we do not accept cheques. Please note that we reserve the right to hold on to your computer(s) and or equipment until full payment has been satisfied.


Our warranties and refunds policy

  • Replacement parts supplied and fitted by us come with a 12 months manufacturer’s warranty unless otherwise stated. If the supplied part/s that we have supplied to you should fail within this period due to manufacturers defects, then we will replace the defected item/s free of charge. If we are unable to repair or replace hardware that we have supplied which is still covered under the manufacturer’s warranty period, then we will refund the cost of the faulty item/s. Customers shall not be entitled to a refund of any service charges paid to us.


Warranty exclusions


  • Refunds will not be given if, after repair by us, other faults have occurred or the same fault has reoccurred due to virus infection(s), misuse or, accidental and/or malicious damage.
  • The serial numbers of all parts replaced by us must match that of parts recorded in our database that reflects they were installed by us.
  • Computerwise Information Technology Ltd makes no warranty on data, express or implied, and Computerwise Information Technology Ltd disclaims any data warranty of any kind.


Other exclusions

  • For most repairs a £30.00 deposit is required from you ahead of any work commencing where workshop attention will be required. The £30.00 deposit is non-refundable and will be incorporated into your final bill. Please note however, that a larger deposit may be required from you by us when it is agreed that after the initial diagnostic’s additional hardware and/or software item/s a required in order for the repair.
  • Customer data is kept confidential at all times except in the event of criminal activity where we may be legally obliged to report such criminal activity to the relevant authorities concerned.
  • Free collection and return service within a 20-mile radius of Basingstoke, Hampshire.
  • The terms and conditions on this website apply to home user customers only, they do not apply to business customers/clients or any of our business IT Support Services.


Our Liability


  • After a period of 60 days from repair and after you the customer has been notified in writing but have not responded we will not be held responsible for any customer(s) computer(s) and or equipment that has been left at our premises or, that has been abandoned by you or, where we have made attempts to deliver/return the computer(s) and/or equipment but you have failed to respond in this time. After 60 days have passed, we will dispose of your abandoned computer(s) and/or equipment. We will not preserve any data which may have been stored on your computer(s)/equipment. We will not be responsible for any data loss as a result of your abandonment of your computer(s)/equipment.
  • Although we take every care in preventing any loss of data it is your responsibility to make sure that you have up to date backup copies of all your data. Under no circumstances can we be held liable for ANY COMPENSATORY, PUNITIVE, SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES for including, but not limited to; any loss or corruption of data, loses you may suffer arising from failure to use appropriate anti-virus and/or backup software, any loss of income or revenue, any loss or corruption of data, any loss of use, any loss that is not reasonably foreseeable
  • It is up to you the customer to check that any work that we carry out on your device does not affect any warranties for that device. We will not be held liability for any warranty’s becoming void by us carrying out a repair at your request


  • Nothing in these Terms and Conditions excludes or limits our liability for:

*   death or personal injury caused by our negligence;

*   fraud or fraudulent misrepresentation;

*  any breach of the obligations implied by the Consumer Rights Act 2015, defective products under the Consumer Protection Act 1987; or any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.


Transfer of rights and obligations


  • The contract between you and us is binding on you and us and on our respective successors and assignees.
  • You may not transfer, assign, change or otherwise dispose of a Contract, or any rights or obligations under it, without our prior written consent.




  • If any court or competent authority decides that any of the provisions of these Terms and Conditions or any provisions of a Contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.


Entire agreement


  • Each of us acknowledges and agrees that the only remedy available to it for breach of these Terms and conditions shall be for breach of contract under these Terms and Conditions. Nothing in these Terms and Conditions, however, operate to limit or exclude liability for fraud.


Our right to vary these Terms and Conditions


  • We have the right to revise and amend these Terms and Conditions from time to time.
  • You will be subject to the policies and terms and conditions in force at the time that you order products and/or services from us, unless any change to those policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms and conditions before your confirmation of payment email is sent to you (in which case we have the right to assume that you have accepted the change to the Terms and Conditions).


Law and jurisdiction


  • Contracts for the purchase of products or services through the website and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the courts of England and Wales.


Third party rights


  • A person who is not party to these Terms and Conditions or a Contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999


Website Terms and Conditions


Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website.


(The term our or ‘us’ or ‘we’ refers to the owner of this website. The term ‘you’ refers to the user or viewer of our website).


The use of this website is subject to the following terms of use:


The content of the pages of this website is for your general information and use only. It is subject to change without notice.


Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information   and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.


This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.


All trademarks reproduced in this website which are not the property of, or licensed to, the operator is acknowledged on the website.


Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.


From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).


You may not create a link to this website from another website or document without our prior written consent. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.